As the COVID19 crisis continues, we wish to reassure customers about the steps we are taking to maintain our service, while keeping you and our staff safe.
The situation is moving rapidly, with daily updates of government advice, so we will add to this page as things change.
How we are operating during the crisis
At present our offices are open but we will review this as necessary. Please contact us at any time by calling us on the relevant office number or filling in an enquiry form on our website. Whether in the office or working from home, our staff will respond to emails as soon as possible.
We are offering virtual viewings to anyone wanting to look round a property. For now, we are still providing viewings in person. We ask anyone viewing a property to wash their hands for at least 20 seconds or use a hand sanitiser before and after the viewing. If you or your family members are feeling unwell or have experienced the symptoms of coronavirus, please do not attend a viewing or ask us to arrange a viewing of your property.
We are also continuing to offer valuations while taking the same precautions as with viewings.
For tenants and landlords of our managed properties, we will continue to carry out repairs as normal, where possible. Please continue to report any repairs or issues by calling us on 020 8131 6177.
If you are a landlord, and your tenant is struggling to pay their rent, please contact us for advice and to discuss a way forward.
The impact of coronavirus on the property industry
Buyers and sellers
Homeowners struggling to meet their mortgage because of the impact of the virus are being offered payment holidays of up to three months and will not lose their credit ratings if they are late making payments. Banks and building societies are setting out how they will administer the payment holidays, which were announced by the chancellor Rishi Sunak.
After Brexit uncertainty, the year began with a strong London property market which saw rising house prices and increased activity. Inevitably, as more people self-isolate and reduce social contact, the capital’s housing market is likely to slow, with fewer viewings and new listings.
Landlords and tenants
The government has said that private tenants in England and Wales, who are struggling to pay their rent, will not be evicted from their homes for at least three months, under emergency coronavirus legislation. The move was announced by the housing secretary Robert Jenrick following pressure from campaigners.
Landlords are also being asked to show compassion and allow people to remain in their homes for as long as possible.
Ministers have confirmed that the three-month mortgage holiday promised to homeowners will be extended to landlords whose tenants are experiencing difficulties due to coronavirus.